In this post, for a Technology and User Experience class – I will outline 4 examples of products, and their positive and negative UX implications on my life.
A wonderful design.
They help me see things clearly, without noticing.
Sometimes – I forget I am “using” them.
I have only noticed how important they are when I am not “using’ them.
Glasses are an essential part of my daily life.
I can’t see how I could live without them.
2. A door.
The door has played a pivotal role in my life.
If I want to go somewhere, I open it.
If I want privacy, I close it.
It can get stuck. It can open with ease.
I can’t remember how many door’s there will continue to be in my life – but I expect every model to do the exact same function
– helping me get where I need to go.
Nobody ever talks about their favourite door experiences.
(On reread – I just gave an inadvertent life lesson)
3. The Aldi Checkout
From my experience in Aldi, they have a streamlined checkout process.
Quick handed people on the till and products flying out the other side.
Specialist training is required to bag the items at the same speed of the cashier.
The counter for ‘bought products’ is small.
Personally – this err’s on the side of an uncomfortable product experience (with Aldi being the product)
The problem seems relative to size.
If you were shopping at Aldi, for just yourself, it is barely manageable at haste
if you were shopping to feed a family – you may want to bring said family to pack.
There are counters on the opposite side – but this adds extra time to the customer effort.
Checkout – designed for the user (in theory) but not really.
Bad User Experience.
4. A pint
What is the measurement of a pint?
Hold on – surely I am not going to argue over a pre-defined measurement.
But – I am.
From a read of Wikipedia – there are two measurements on offer.
A United States pint = 473ml
An Imperial/UK/Irish pint = 568ml
(Allegedly – Australia incorporates a suspicious liquid to froth ratio for the common liquid pint, that is neither of either measurements, but a little of both.)
Surely – the international relations/tourism/beer drinking community is outraged at the continued confusion at how much a customer should receive in a pint.
To prevent consumer confusion and standardise the user experience – the design of the “pint” system should be converted to “I’ll ‘ave a half litre glass, please”.
Less confusion, problem solved, metric system – yeah.
(Bad UX, but allowable).
A post thought on this post is that I may have missed the point of this being a Technology and User Experience task. However – I don’t think there is a need to reformat. The four examples I have given encompass four basic human needs
- Seeing clearly
- Moving from place to place
Abstract conclusion :
I like not having to think about what I am using.
I do not like having to think while using something. (Big difference)
Products/Systems/Tech/UX should meet this.
I do not want to even know the product exists.